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Learnings from the PoC
In the course of preparation and execution of the e-Forms PoC exercise, many challenges were faced by the team. The following points list the key challenges faced during the project along with the proposed solutions. These learnings would be very useful in the subsequent phases of implementation of e-Forms.
Challenge: - While creating the e-Forms content, it was observed that the Metadata Standards were not available for more than 50% of the data fields
Solution: -. It was recommended that all the data fields need to be standardized.
In order to standardize the data fields, the number of open ended questions in e-Forms should be decreased. Also Metadata Standards need to be revised and enhanced in order to have consistency across all the services as well as the different states.
Challenge: - The physical forms or the paper based forms provided by the states were in their local languages.
Solution: - The final e-Forms should be multilingual for the convenience of the citizens.
Challenge: - The applicant and the end user of the services may be two different people. There are no set guidelines on who is authorized to submit forms on someone else’s behalf.
Solution: - DIT would be required to issue the guidelines indicating that who can fill the form for whom.
Challenge: - Designing a generic framework that remains unaffected by the varying content across e-Forms.
Solution: - A generic data model was conceived which was further applied to e-Form Content Schema, Backend Service Schema and Database Schema.
Challenge: - Each e-Form had different content structure; therefore, there was a need to validate the submitted data at back end service before storing in database.
Solution: - A generic data model was conceived. XML Schema Definition (XSD) specific to each service (conforming to the generic data model) was built which would be used for the purpose of validation to ensure correctness of data submission by the citizen.
Challenge: - Application connectors were customized specific to each e-Form. These application connectors sit between SAP connector and the e-Form. Their responsibility is to perform Front end server side validations against each service requirements before submission to Gateway.
Solution: R & D effort was undertaken by C-DAC. Application connectors were built conforming to the generic data model. These Application Connectors were deployed in Portal for the purpose of carrying out front end validation of Citizen Data submission against the XSDs defined.
Challenge:-The physical forms or the paper based forms were not easily available for all the services.
Recommendation: - DIT should issue some formal orders to all the states.