Impact & Outcomes

The Department of Information Technology undertakes the following assessment studies, reports of which have been made available below:

Assessment of e-Governance projects

The DIT, as part of its overall e-Assessment strategy proposes to list, identify and assess e-Governance and ICT for Development (ICT4D) projects that provide any measure of e-Governance services, across India, to understand the impact, utility, sustainability, scalability and replicability of these projects. Two phases of Assessment studies have been carried out till date. A detailed Assessment Framework (84 KB) PDF file that opens in a new window based on key dimensions has been designed in consultation with the Indian Institute of Management, Ahmedabad.

Assessment Studies 2010-12
Assessment Studies 2009-10: Impact Assessment, Baseline Study
Assessment Studies 2006-08: Impact Assessment

e-Readiness Assessment of States and Union Territories

The Department of Information Technology and the National Council for Applied Economic Research have collaborated in producing the India e-Readiness Reports since 2003. The focus of these reports has been to evaluate the ability of the state governments and union territories to pursue value creation opportunities and accompanying inclusive economic development, facilitated by ICT. Consequently, the DIT-NCAER reports/methodology, which is specific to India, emphasizes on application of ICT based services to the served and underserved section of people and geographical areas.

India: e-Readiness Assessment Report 2008 (85.95 MB) PDF file that opens in a new window

Assessment Studies 2010-12

From the findings of previous phases of Assessment studies, it was found that greater detailing of the observations of these studies was required and in-depth case studies of large and/or successful projects be done to understand reasons for the variation in impact. It has been decided that two types of studies would be carried out for the period 2010-2012 viz. Baseline studies - Assessment of existing processes and pain points, and Detailed Assessment - Case studies of implemented e-Gov projects.

Agencies empaneled for assessment of e-Governance Projects 2010-12 (171.25 KB) PDF file that opens in a new window

Minutes of Pre-Bid Meeting (244 KB) PDF file that opens in a new window

Assessment Studies 2009-10: Impact Assessment, Baseline Study

For the second phase of assessment initiated in 2009, the Indian Institute of Management, Ahmedabad (IIMA) was contracted by the Department of IT, Government of India to become a knowledge Partner. Projects covering four ULBs (JnNURM); collection of commercial taxes in five states and a base line survey for e-district program in five states were taken up in the 2nd phase. The reports will be uploaded shortly.

Impact Assessment of Commercial Taxes e-Governance project

The Commercial Taxes report presents the assessment of impact of varying degrees of computerization in the service delivery of Commercial Tax Departments in 5 states- Andhra Pradesh, Chhattisgarh, Gujarat, Rajasthan, Tamil Nadu from the perspective of the businesses paying Commercial Taxes.

Impact Assessment of Commercial Taxes e-Governnance Project - Report by Indian Institute of Management, Ahmedabad (8.78)

Impact Assessment of JnNURM e-Governance Reforms

The JnNURM report presents an overall view of the impact of varying degrees of computerization in the service delivery of four ULBS-in New Delhi, Mumbai, Hyderabad and Kolkata from the perspective of the citizens and businesses using the municipal services.

Impact Assessment of JnNURM e-Governance Reforms - Report by Indian Institute of Management, Ahmedabad (25.4 MB)

Baseline Study of e-District e-Governance project

The Indian Institute of Management, Ahmedabad (IIMA) was contracted to carry out the study by using the services of a Market Research (MR) agency to conduct the field survey of citizens in five pilot states – Madhya Pradesh, Maharashtra, Tamil Nadu, Uttar Pradesh and West Bengal.

Baseline study of e-District e-Governance Project - Report by Indian Institute of Management, Ahmedabad (9.52 MB)

For Further Information Regarding These Studies, Contact: vineeta AT negp.gov.in

Assessment Studies 2006-08: Impact Assessment

The nation-wide impact Assessment exercise undertaken in 2008 by the Department of IT (DIT) on three National-level projects (MCA21, Passport, Income Tax) and three State-level projects (Land Records, Property Registration, Transport), endeavours to provide a comprehensive analysis of these projects and insights To provide truly impartial data, Indian Institute of Management, Ahmedabad was invited as a technical partner to oversee the research framework and methodology.