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Governments worldwide are faced with the challenge of transformation and the need to reinvent government systems in order to deliver efficient and cost effective services, information and knowledge through information and communication technologies. Development of Information and communication technologies catalyzed and led up to E-governance. It presents a tremendous impetus to move forward in the 21st century with higher quality, cost-effective, government services and a better relationship between citizens and government. The waves of e-governance are rising through public organizations and public administration across the world. More and more governments are using information and communication technology especially Internet or web-based network, to provide services between government agencies and citizens, businesses, employees and other nongovernmental agencies.
Over the years, a large number of initiatives have been undertaken by various State Governments and Central Ministries to usher in an era of e-Governance. Sustained efforts have been made at multiple levels to improve the delivery of public services and simplify the process of accessing them.
With a view to replicate the successes of the various state level e-Governance initiatives, the National e-Governance Plan was formulated. This plan was approved by Cabinet in May 2006 with an objective to provide Public services through electronic means to the common man in his locality at affordable costs. Several stakeholders are involved in the implementation of NeGP which focuses on making critical public services available and promoting rural entrepreneurship.
Over 1100 services can be accessed across the length and breadth of the country. These services have been enabled by the Line Departments under the various Mission Mode Projects of NeGP as well as by state governments that have chosen to leverage the digital service delivery infrastructure created under NeGP. Significant efforts have gone into e-enablement of services and creation of a digital service delivery infrastructure that enables access of these services in the remotes corner of our country.
Since its approval, many milestones have been achieved under the Plan. While Mission Mode Projects such as MCA21 and Pensions are successfully providing services to their respective stakeholders through their respective portals, extensive outreach has been achieved for those in need of assisted access to public services through establishment of Common Services Centers across States & UTs of our country to provide access to approximately 60 million people residing in nearly 500,000 villages. The Department of Information Technology plans to complete the roll out of 100,000 CSCs across 600,000 villages by August 2011. Given the on ground success of CSCs, the Honourable President in her address to the Parliament has directed that “The scheme for Common Services Centers or e-Kiosks will be suitably repositioned to be network of Panchayat level Bharat Nirman Common Service Centers to provide Government services to citizens in rural areas”. The PMO/ Cabinet Secretariat have accordingly directed that the CSC Scheme should be further extended by Department of Information Technology to cover remaining 150,000 Panchayats. This is by far, the biggest project of its kind anywhere in world. It is also unique in its perspective because perhaps for the first time it is being effectively demonstrated that a Public Private Partnership model can work successfully and can be self sustainable in delivering a basket of services to essentially rural and underserviced section of the society. It is estimated that over 100,000 rural micro enterprises have been created as a result of implementation of the CSC Scheme.
These Centers provide access to over 100 different types of public and private services including but not limited to enrolment & job cards under MGNREGS, copy of Record of Rights, telemedicine enabled diagnostics, access to financial services such as insurance & micro finance, utility services such as payment of utility bills, employment services such as vocational, soft skills and language training, booking of tickets, recharge of mobile phones etc. It is envisaged that very soon several other services critical to rural populace including all services provided by Gram Panchayats and other social services under rural development, health and employment shall be ubiquitously accessed through the Common Services Centers.
Apart from CSCs, significant progress has been made in the other two core e-infrastructure pillars of the National e Governance Plan consisting of State Wide Area Networks (SWAN) and State Data Centres (SDC).
The SWAN scheme, at an estimated outlay of Rs 3334 crores, was approved by the Government of India in March 2005. The objective has been to provide a country wide secure network for delivering G2C and G2G services interconnecting each State/UT Headquarter and each District HQ with the Block HQ via lease lines with minimum 4 Mbps bandwidth capacity between each State/UT headquarter and District headquarter, and minimum 2 Mbps bandwidth between District headquarter and Block/Taluka headquarter. SWAN will be operational in all States by March 2012.
The State Data Centre (SDC), is one of the core infrastructure pillars of the NeGP to be set up in all 35 States/UTs. SDCs planned for each state are envisaged as state level digital nerve system housing all applications and databases. SDC provides key functionalities such as Central Repository of the State, Secure Data Storage, Online e-Delivery of G2G, G2B and G2C Services, Citizen Information/Services Portal, State Intranet Portal, Disaster Recovery, Remote Management and Service Integration. The Government has approved the SDC scheme at an outlay of Rs 1623.20 crores. State Data Centres will be progressively made operational by September 2012.
There are several supporting infrastructure under the NeGP which will enable speedy service delivery. Funds of approximately Rs 400 crores have been earmarked for establishing State Portals and State Service Delivery Gateways. So far 31 State/ UT proposals have been approved for Rs 336 crore. This project creates State Portals that will host electronic forms to offer convenient and easy services to citizens. This project leverages the existing e-governance core infrastructure namely CSCs, SWAN and SDCs. It intends to provide the citizen with easy, simple, “anywhere and anytime” access to government services. It aims to reduce the number of visits of a citizen to a government department/office for availing services. It also aims to reduce administrative burden and service fulfillment time and costs for the Government, Businesses, and the Citizen by creating more efficient communication means through the portals. It will enable the citizen to download forms, and submit their applications electronically with the help of e-forms available on the State Portals, routed through a common service gateway (SSDG). The project will guarantee electronic delivery of the request from the citizen to the specified field office of the Government department. The citizen will also get an electronic acknowledgement of successful submission of application from the department. Moreover, at any given point in time, the citizen can ascertain the current status of his/her application request online.
One of the key Mission Mode Projects in the integrated service category under the NeGP is the India Portal. This project has been implemented by NIC. It has been envisaged as a unified portal providing “single window access” to information and G2C services which are electronically delivered from all state sector institutions and organizations. The first version of the portal is operational and was released by Hon’ble MCIT on November 10, 2005 and the portal address is http://india.gov.in/. Some of the Demand driven additional modules for Public Participation like Complain & Appeal Module for Central Information Commission (CIC), NGO Partnership System, Business Module of the India Portal have been implemented. There has been an attempt by the National Portal to bring together all online services offered by the Central and State Governments under a single umbrella for various categories of services like G2G, G2E, G2C and G2B. Around 1830 services offered by different State Governments have been added. In addition, the content has been enhanced to facilitate the contribution of Government information and services for example: 7365 forms can be downloaded now from the portal, at least 1830 services, 1420 schemes, 6160 documents, 2239 Acts, and 1444 Rules are available on the site.
The initiative has also been taken up for formulating a comprehensive policy on Mobile Governance to make Government services available to the residents of the country through mobile devices. In this regard, a Draft Consultation Paper on Mobile Governance Policy Framework was prepared and made available online (at www.mit.gov.in) for feedback and comments from all interested stakeholders. Further, two rounds of public consultations were conducted on the proposed framework. Efforts are underway to create the Mobile Service Delivery Gateway (MSDG) that will enable delivery of public services through mobile phones, as well as to develop a suite of mobile-phone applications for delivery of Government services.
Standards in e-Governance are sine qua non for sharing of information and seamless interoperability of data across e-Governance applications in India. An Institutional Mechanism has been setup under National e-Governance Programme (NeGP) to evolve/adopt Standards for e-Governance. Government of India is promoting the usage of Open Standards for e-governance to avoid any technology lock-ins. A Policy on Open Standards has been formulated and notified which provides a framework for the selection of Open Standards to facilitate interoperability between systems while providing organizations the flexibility to select different hardware, systems software, and application software for implementing cost effective e-Governance solutions.
Open standards for interoperability in various domains would now need to be adopted based on this Policy would be part of the Interoperability Framework for eGovernance (IFEG) document. Standards have also been adopted for localization like Unicode and Open Font Format. Metadata and data standards have been published for person and land identification which will ensure sharing of information and seamless interoperability of data across applications.
Security assurance framework guidelines to help in implementation of the ISO 27001 standard have been published. Quality Assurance Framework (QAF) and guidelines to ensure quality in e-Governance applications have been also published. Digital Signature Certificate (DSC) Interoperability guidelines have been published to enable interoperability of DSC’s issued by various Certifying Authorities(CA). Guidelines for usage of Digital Signatures in eGovernance Applications have also been published. Website Design Guidelines compliant to Web Accessibility guidelines have also been published.
Biometrics standards for face image, fingerprint image and Iris image standards have also been notified which would enable the sharing of biometrics data by various e-Governance applications. New areas of standardization like digital preservation, cloud computing are under consideration for formulation of standards. The standards and guidelines and other information relating to e-Governance standards is available on the website http://egovstandards.gov.in
The Department of Information Technology, Government of India has created the National e-Governance Division ( NeGD) as an autonomous business division within Media Lab Asia (MLA), under the Ministry of IT, GoI, for undertaking the Programme Management of NeGP. The NeGD facilitates and supports Department of Information Technology for tasks and responsibilities assigned to them such as facilitating implementation of NeGP by various Ministries and State Governments, providing technical assistance to Central Ministries/State Line Departments, serving as a Secretariat to the Apex Committee, undertaking technical appraisal of all NeGP projects to examine issues such as overall technological framework, standards, security policy, service delivery mechanism etc. NeGD supports Department of Information Technology in human resource development, training and awareness building, framing core policies, R & D, assessment.
For successful, sustainable implementation of NeGP projects, Capacity Building is a critical component both at the programme level and at the project level. It is necessary to develop and strengthen human resources and institutional capacities. The scheme envisages providing technical and professional support to State policy and decision makers and developing specialized skills necessary for e-Governance.
The Empowered Committee for the Capacity Building Scheme has designated NeGD as the central agency for execution of the scheme. NeGD has set up a central Capacity Building Management Cell for coordination and implementation of this scheme. One of the main components of this scheme has been the formation of professional core teams or State e-Governance Mission Teams (SeMTs) to provide inputs and support to policy makers, executive bodies and implementing authorities in matters related to e-governance. Leadership meets for sharing the e Governance vision, strategies and successes among political and senior government functionaries and specialized training for operational level officials are being organised as part of the Capacity Building Scheme.
As such, the projects under NeGP promise faster delivery of service, easy availability of services through multiple medium in the future (including mobile phones); and improved convenience in terms of availing forms, documents and governmental information. These projects will also provide for better authentication of beneficiaries (through UID and NPR) reducing revenue leakages and preventing identity frauds.
Allocation of work in e-Governance Group.
|Sr. No.||Name & Designation of the DeitY officer||DeitY Implementation
Concerned Ministries/ Departments
on the MMPs
|Nodal Officer of
|Nodal Officer of DeitY
for the following States
|1||Ms. Renu Budhiraja,
Scientist G & Head of Division (Senior Director)
|1. State Data Centres-Nodal officer||PC(BM)
Jammu & Kashmir,
|2. Core Infrastucture- Consolidation, Provisioning & Utilization|
|3. Cloud based Infrastucture & service delivery|
|4. Interface with IT Industry|
|5. Collating and Analyzing International Best Practices in e-Governance.|
|6. Citizen Contact Center|
|7. Link Officer to Additional Director (Ms. Kavita Bhatia)|
|2||Shri Abhishek Singh,
|1. Nodal Officer for NeGP website||PC(RN) SC(AM) SC(CP) C(RP) E(KS)||1. Police||PC(BM)
North East(except Sikkim and Arunachal Pradesh)
|2. Nodal Officer for e-District & Common Service Centres (CSCs)||2. NPR & UID|
|3. Community Information Centres (CICs)||3. Gram Panchayat|
|4. All matters relating to NIC||4. e-District|
|5. All matters relating to World Bank Project.||5. CSCs|
|6. Banking & Insurance|
|3||Shri Gaurav Dwivedi,
|1. Matters relating to National e-Governance Plan (NeGP) Programme - Body headed by PM; Advisory Committee chaired MCIT; Apex Committee; Cabinet matters; Core Policies (other than technical), Monitoring of NeGP and Strategic Planning (other than technical)||PC(BM)
|2. Reporting to PMO, Cab.Sectt., Planning Commission||2.Education|
|3. Appraisal of proposals received from State Government / Line Ministries||3. Health|
|4. Assessment of e-Governance Projects||4. e-Office|
|5. NeGP - Awareness and Communications||5. Land Records|
|6. Funds Management -Utilization-Audit etc. & Internal Coorditation||6. Municipalities|
|7. Annual Plan, Annual Report & Outcome Budget related Issues||7. Employment Exchange|
|8. Cloud Policy & Services from Consolidated Core Infrastucture||8. Pensions|
|9. RFD & Citizen Charter Document||9. EPFO|
|4||Shri A. K .Garg ,
|1. Center for E-Governence||PC(BM)
|1. Treasuries||Director (VSS/BM)
|2. Open Data||2. Education|
|3. All matters relating to Parliamentry Committees||3. Health|
|4. Business Process Reviews|
|5. Interface with consulting Organizations / Sourcing of Personnel|
|6. Council of Mission Leaders|
|7. Link Officer to Director (MR)|
|5||Shri AK Balani,
Scientist F (Director)
|1. State Wide Area Network (SWAN) Project Nodal Officer||SC(VK)||1. IVFRT||PC(BM)
|2. Coordination with DOT, USOF||2. Passport|
|3.Coordination issues of SWAN with NICNET, NKN, BSNL & CSCs||3. Posts|
|4. International Cooperation in EG.||4. e-Migrate|
|5. Support and Coordination issues relating to SWAN and CSC implementation in consulation with Nodal Officer Director(Shri Abhishek Singh)|
|6. All matters relating to last mile wireless connectivity|
|7. India Development Gateway Project -Nodal Officer|
|8. UNDP - ICTD Project Nodal Officer|
|9. Link officer to Director (AD)|
|6||Shri Muni Ram,
Scientist F (Director)
|1. Nodal Officer Capacity Building||CBMC Group||1. Income Tax||PC(RN/ BM)||Delhi,
|2. Operationalising SeMTs|
|3. HR Policy for e-Gov.|
|4. HRD and training programs for e-Gov|
|5. Technical /HR assistance to all Ministries/States|
|6. Knowledge Management & Case Studies|
|7. Horizontal Transfer & Replication Project|
|8. GIS/GPS Applications|
|9. Link Officer Director (AKG)|
|7||Ms. Archana Dureja,
Scientist F (Director)
|1. Gartner Services||Director (VSS)
|1. Road Transport||PC(BM)
Union Territories of Andaman & Nicobar
|2. Creation of a Cell for Cyber Security||2. e-Procurement|
|3. Preparation and appraisal of RFQ/RFPs etc. and to oversee its working (This would include capacity building for preparation of RFPs/RFQs in Govt. of India and State Govts.)||3. EDI for eTrade|
|4. R&D||4. Customs|
|5. Misc.matters not dealt with by other Scientist G/Scientist F|
|6. To provide support to SD (RB)|
|7. Link Officer to Director (AKB)|
Scientist E (Additional Director)
|In addition to her existing duties/responsibilties in Internet Governance Group, she is entrusted following responsibilities/duties in e-Governance Group:-|
|1. All matters relating to DIT Website Cell.(May consult and involve Scientist E (Kavita Bhatia), as and when required, on important Website matters and high-level meetings.)||--||--||--||--|
|2. Country e-readiness report||--||--||--||--|
Scientist E (Additional Director)
|1. Standards/Interoperability for e-Governance||PC(BM)
|1. MCA 21||PC(BM)
|2. Conformance Assessment Centres.||2. e-BIZ(Pilot)|
|3. NeGP -Core policies (Technical) Technical Coordination & Architecture.||3. India Portal|
|4. Nodal Officer for NSDG & India Portal||4. NSDG|
|5. National Services Directory|
|6. Nodal Officer - SP, SSDG & e-Form|
|7. MSDG (m-Governance), App. Store, Payment Gateway, Language Switch and e-authentication, Certifying Authority, Document Depository|
|8. Link officer to Additional Director (Ms. Tulika Pandey)|
|10||Shri D. V. L. N. Rao,
Scientist E (Additional Director)
|1. SDC and SWAN Group||--||--||--||Dadar,
Nagar and Haveli,
Daman & Diu
|2. Link Officer Additional Director (Ms. Uma Chouhan)||--||--||--|
|11||Ms. Uma Chauhan, Scientist E
|1. SDC & SWAN Group||--||--||--|
|2. Link Officer - (Additional Director (Shri D.V.L.N. Rao)||--||--||--||Puducherry|
|12||Shri Shiv Charan Singh, Scientist D (Joint Director)||1. SWAN Group||--||--||--||--|
|13||Shri Somnath Bose,
Scientist D(Joint Director)
|1. To assist Director (AKG)||--||--||--||--|
PC - Principal Consultant.
|Allocation of Departments and MMPs to Directors/PCs & Senior Consultants / Consultants|
|Shri Bhushan Mohan||Shri Vivek Srivastava||MHA||Police, IVFRT|
|Ms. Anita Mittal||Department of Information Technology||NSDG & SSDG, Service Delivery Platforms, NIUs*|
|Shri Chittaranjan Sawaijam||Law & Justice||e-Courts*|
|Power, Rlys, S&T|
|V Sivasubramanian||Shri Anirban Mukerji||Department of Information Technology||e-District*|
|Shri Chander Prakash||CSCs|
|Shri Anuj Bhati||MoPR||Gram Panchayat*|
|Shri S Bhasker||Finance - Expenditure||Treasuries|
|Shri Kumar Gaurav||Finance - FS||Banking & Insurance|
|Shri Randhir Pratap||Finance - Revenue - CBEC||Customs|
|Finance - Revenue - CBIT||Income Tax|
|Commerce & Industry||e-Procurement*|
|Defence, Performance Management|
|Commercial Taxes & GST|
|Rajendra Kumar||Shri Sanjeev Kumar||Department of Information Technology||m-Governance and
|Shri Pranav Vikas||PC & RGI||UID & NPR|
|Shri Deepinder Singh||MoUD||Municipalities*|
|Shri Arijit Chakraborty||MoRD & DoLR||Land Records & NLRMP*|
|Shri Shahnawaz Islam||Surface Transport||Transport|
|Shri Amol Sahdev||Cons. Affairs & PD||PDS|
|Shipping, Chem & Fert.|
|Deepa Sengar||Ms. Kiran Goel||Department of Information Technology||Capacity Building|
|Shri Vashima Shubha||Labour||Employment Exchange|
|Shri G. Srinivas||DARPG, Personnel||Pensions|
|Shri Varinder Bangar||e-Office*|
|Shri Sumeet Madaan||Social Justice, W & CD|
|Ms. Neel Mony|
|Vineeta Dixit||Ms. Barnali Mukherjee||Department of Information Technology||Awareness & Communication|
|Ms. Vusat Iqbal||Agriculture||Agriculture|
|Dr. Shailendra Saxena||MHRD - Edn, Culture||Education*|
|Shri Ajeet Kumar||Env. & Forests, Coal|
|I & B, Statistics & PI|
|Rajesh Narang||Shri Kunwar Rohitaswa||DIPP||e-Biz*|
|Shri Amit Jain||MCA||MCA21|
|Shri Abhinaw Paliwal||MEA||Passports|
|Shri Himanshu Wadhwa||Department of Information Technology - NIC||India Portal|
|Dept of Posts||Posts|
* Will be closely guided by President & CEO