Common Services Centers

About the CSC Scheme

The CSC Scheme as approved by Government of India in September 2006 for setting up of 100,000+ (one lakh) internet enabled centers in rural areas under the National e-Governance plan (NeGP) is being implemented in a Public Private Partnership (PPP) mode. The Common Services Centers (CSC) are proposed to be the delivery points for Government, Private and Social Sector services to rural citizens of India at their doorstep . The CSC Scheme is envisaged to be a bottom-up model for delivery of content, services, information and knowledge, that can allow like–minded public and private enterprises – through a collaborative framework – to integrate their goals of profit as well as social objectives, into a sustainable business model for achieving rapid socio–economic change in rural India.

As on 31^st December 2012, a total of 99,247 CSCs are operational in thirty three States/UTs. 100% CSCs have been rolled out in 10 (Ten) States (Arunachal Pradesh, Chandigarh, Gujarat, Kerala, Madhya Pradesh, Manipur, Meghalaya, Mizoram, Sikkim & Tripura). More than 70% of the rollout has been completed in 12 (Twelve) States (Assam, Bihar, Chhattisgarh, Himachal Pradesh, Jharkhand, Maharashtra, Puducherry, Punjab, Rajasthan, Uttar Pradesh, Uttaranchal and West Bengal). In about 4 (Four) States (Andhra Pradesh, Jammu & Kashmir, Lakshadweep and Orissa) implementation of CSCs have crossed half way mark (more than 50%). As of March 2011, the target of completing roll out of 100,000 CSCs was June 2011. However, the target is not met as many of the CSCs have become non operational due to termination of SCA contracts, naxal activity and non–availability of connectivity. In the month of November 2012, 49,882 CSCs across 23 States and 21 SCAs have reported to have completed 106 lakh transactions worth about Rs. 579 Crores. As of November 2012, approximately 10,000 CSCs are providing financial services including banking, micro&finance and insurance services to over 1.8 lakh citizens.

The State Governments like Andhra Pradesh, Assam, Bihar, Gujarat, Haryana, Jharkhand, Kerala, Maharashtra, Orissa, Rajasthan, Tamil Nadu, Uttar Pradesh and West Bengal have issued Government Orders / Notifications to the various departmental heads / District Level authorities/ Stakeholders for use of CSC to deliver various G2C Services. The various G2C Services offered are: Agricultural services, RTI Services, NREGA MIS Data Entry service, Postal Products, Land Records, Issuance of Birth and Death Certificates, Utility Services, Electoral Services, Transport Services, Grievances, e-District Services, etc. Financial Inclusion has started in the States of Andhra Pradesh, Jammu & Kashmir, Madhya Pradesh, Meghalaya, Maharashtra, Tripura and Uttar Pradesh.

Policy Guidelines for Common Services Centers (CSC)

• CSC Implementation Guidelines
• Revenue Support Disbursement Procedure
• Other Important Documents

Enabling Financial Inclusion through CSC (644 KB)

Schemes

• Women Digital literacy programme Guidelines
• NIELIT(Formerly DOEACC Society) Guidelines

State Specific Information

• e-boost to prison visits in Dhanbad (20.63 KB)
• Rs. 99 broadband plan to be offered to all CSCs (45.2 KB)

CSC Implementation Status

The CSC Scheme as approved by Government of India in September 2006 for setting up of 100,000+ (one lakh)internet enabled centers in rural areas under the National e- Governance plan (NeGP) is being implemented in a Public Private Partnership (PPP) mode. The Common Services Centers (CSC) are proposed to be the delivery points for Government, Private and Social Sector services to rural citizens of India at their doorstep . The CSC Scheme is envisaged to be a bottom-up model for delivery of content, services, information and knowledge, that can allow like-minded public and private enterprises - through a collaborative framework - to integrate their goals of profit as well as social objectives, into a sustainable business model for achieving rapid socio-economic change in rural India.

As on 31^st August 2012, a total of 93,523 CSCs are operational in thirty three States/ UTs. 100% CSCs have been rolled out in 11 (Eleven) States (Arunachal Pradesh, Chandigarh, Gujarat, Kerala, Madhya Pradesh, Manipur, Meghalaya, Mizoram, Puducherry, Sikkim & Tripura). More than 70% of the rollout has been completed in 8 (Eight) States (Assam, Bihar, Chhattisgarh, Himachal Pradesh, Maharashtra, Punjab, Uttaranchal and West Bengal). In about 7 (Seven) States (Andhra Pradesh, Jammu & Kashmir, Jharkhand, Lakshadweep, Orissa, Rajasthan and Uttar Pradesh) implementation of CSCs have crossed half way mark (more than 50%). As of March 2011, the target of completing roll out of 100,000 CSCs was June 2011. However, the target is not met as many of the CSCs have become non operational due to termination of SCA contracts, naxal activity and non-availability of connectivity. In the month of July 2012, 53,893 CSCs across 26 States and 23 SCAs have reported to have completed 78 lakh transactions worth about Rs. 250 crores.

The State Governments like Andhra Pradesh, Assam, Bihar, Gujarat, Haryana, Jharkhand, Kerala, Maharashtra, Orissa, Rajasthan, Tamil Nadu, Uttar Pradesh and West Bengal have issued Government Orders / Notifications to the various departmental heads / District Level authorities/ Stakeholders for use of CSC to deliver various G2C Services. The various G2C Services offered are: Agricultural services, RTI Services, NREGA MIS Data Entry service, Postal Products, Land Records, Issuance of Birth and Death Certificates, Utility Services, Electoral Services, Transport Services, Grievances, e-District Services, etc. Financial Inclusion has started in the States of Andhra Pradesh, Jammu & Kashmir, Madhya Pradesh, Meghalaya, Maharashtra, Tripura and Uttar Pradesh.

CSC Implementation Status Across India as of 31^st December 2012 (326 KB)

Connectivity:

As on 31^st December 2012, States have reported that 85,928 CSCs are connected out of which 27,697 CSCs are connected through BSNL, 23,505 CSCs are connected via VSATs, 17,541 CSCs are using Data Cards and 17,185 are using Connectivity through other technology like WLL and GPRS.

Online Monitoring Tool Status:

As on 31^st December 2012, Online Monitoring Tool (OMT) has been installed/ registered in 73,122 CSCs covering twenty seven States and user ID has been created/ commissioned for 114,358 CSCs.

Notice inviting EoI for Solar Units for CSCs(576 KB)

Corrigendum - RFP - Appointment of Manpower Agency (MPA) for National Population Register (NPR) Project in Rural Areas(451 KB)

Response to Pre-Bid meeting - RFP - Appointment of Manpower Agency (MPA) for National Population Register (NPR) Project in Rural Areas(451 KB)

RFP - Appointment of Manpower Agency (MPA) for National Population Register (NPR) Project in Rural Areas(451 KB)

Corrigendum 2 to the RFP Selection of Consultancy Agency for NPMU for NPR Project in Rural Areas(20.3 KB)

Clarification on Pre-Bid Queries-Selection of Consultancy Agency for National Program Management Unit (NPMU) for NPR Project in Rural Areas(219 KB)

Corrigendum to Request for Proposal for Selection of Consultancy Agency for National PMU for NPR Project in Rural Areas(76.7 KB)

Request for Proposal (RFP) for Selection of Consultancy Agency for National PMU for NPR Project in Rural Areas (444 KB)

Request for Proposal (RFP) for Business Partner Selection for CSC India Online Portal floated by CSC e Governance Services India Limited (660 KB)

CSC Seminar on 'Enabling Service Delivery-Bridging The Digital Gap' July 16, 2011, Vigyan Bhawan: Inaugural Session

Background Document on Common Services Centers Scheme - July 2011 (6.75 MB)

Common Services Centers Scheme Profiles in Enterpreneurship - July 2011 (6.43 MB)

The Common Services Centre Success Stories (23.4 MB)

CSC Archives (December 09 - March 12)

Key Contact

Gaurav Dwivedi Director,
Department of Electronics and Information Technology (DeitY)
Room Number: 2017, 2^nd Floor, Electronics Niketan
6, CGO Complex, New Delhi - 110003